Shipping & Return Policy

 DELIVERY TIMES

When will my Order Arrive

Please note that all our delivery and processing estimates are stated in business days and do not include weekends or observed holidays. Shipping times vary based on the item(s) ordered and the shipping method selected.

SHIPPING  

All orders are processed in 4 -7 business days. Please bear in mind that processing time does not include the additional time it will take to ship and deliver package. Please note orders are not shipped or delivered on weekends or holidays.

If you receive a defective item, please contact us at info info@katysez.com with details of the product and the defect. 

We ship worldwide.

CUSTOM DUTIES & FEES

Katysez is not responsible for any customs and taxes applied to your order. Some countries charge additional customs duties and fees, and customers are responsible for any such charges.

LOST, DAMAGES & STOLEN PACKAGES

Katysez is not liable for any products damaged, stolen or lost during shipping. If you received your order damaged and lost. Please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

ORDER TRACKING 

Kindly note if the tracking number indicates that your package is delivered, we consider the package delivered. While we do whatever we reasonably can to help escalate the issue with the courier, we respectfully won't offer any resolution on our side.

DELIVERY DELAYS

Katysez is not responsible for delays experienced once the orders have been marked shipped and/or are in transit. Please note that there can be courier delays that are out of our control, and for instances where this is the case, we suggest you contact the carrier as we respectfully won't be able to offer any resolution from our side.

RETURNS CONDITIONS

1. You have 30 days from the delivery date to decide if an item is right for you. Once 30 days as passed, we cannot offer a refund or exchange.

2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear and accessories.

3. All returns will be refunded through the same gateway you purchased through.

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

5. Items with non-returnable marks and free gifts cannot be returned.

6. We do not accept returned items that have been sent back without proper returns requests.

7. The returns will be made at your own cost.

8. Please be sure to double-check your returns before shipping them out.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address: 1 Bowen Dr, Keylargo FL 33037, United States

Customer Service Email: info@katysez.com

 *No physical store temporarily.